Refund Policy
Refund & Return Policy
At Welora, we stand by the quality and effectiveness of our products. We offer an iron-clad 30-day refund policy that begins upon receipt of your order. If you're not satisfied with your purchase for any reason, you can return it within this period for a full refund.
Return Eligibility
To qualify for a return:
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Products must be in their original condition, without signs of wear or damage.
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Returns should be initiated within 30 days of receiving the product.
Return Process
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Contact Us: Reach out to our Customer Care Team at contact@shop.welora.com with your order number and reason for return.
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Return Authorization: Once approved, we'll provide instructions on how and where to send your return.
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Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us.
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Refund: Upon receiving and inspecting the returned item, we'll process your refund to the original payment method within 7–10 business days.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at contact@shop.welora.com. We'll arrange for a replacement or refund, including return shipping costs, as appropriate.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Gift cards
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Downloadable software products
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Some health and personal care items
Exchanges
If you wish to exchange a product for a different size or variant, please follow the return process and place a new order for the desired item.
Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
📩 Email: contact@shop.welora.com
📞 Phone: +1 760 286 4266
We aim to respond to all inquiries within 24 hours.